An Announcement from Worthing Homes

As many of you will be aware from our stakeholder event in July, the Corporate Plan 2015 – 2020 set out an ambitious plan for change particularly around modern methods of working and customer service delivery.

In order to deliver the objectives within the plan and to meet the challenges following the recent government budget announcements, we are embarking on an exciting organisational restructure that will:

1. deliver an excellent customer experience and to allow for customer services to be delivered out in the communities where our customers live, through the creation of three neighbourhood teams
2. improve our knowledge of our customers and to use this information pro-actively in the design of our service delivery and in the provision of new homes and regeneration areas
3. improve our knowledge of the stock that we own and how this is being maintained and looked after by ourselves and our customers
4. develop as a modern employer that offers our employees a great place to work, personal development and, where possible, career opportunities
5. reduce the size of the executive and senior leadership team to improve strategic decision making
6. introduce new ways of working with decision making made at point of service delivery, along with accountability and ownership
7. embed clear accountabilities and a culture of monitoring performance standards
8. reduce costs and maximise our income.

In light of these changes, both Robin Roberts, Property Services Director, and Moira James, Housing Director have decided that this is a good opportunity to do something different. Robin left the business on 30 September but Moira will be remaining to the end of the year to assist with the transition. I will let you know nearer the time exactly when she will be leaving.

I am pleased to confirm that Julian Pitcher, Resources Director has been confirmed in the new Resources Director role.

We have also recruited to our new Head of Service roles and these are Ian Reed – Head of Asset and Development, Helen Neal – Head of Finance and ICT, Simon Anderson – Head of Customer Service and Angela Potter – Head of HR and Governance.

It is envisaged that all internal recruitment created by the restructure will be completed by the end of November 2015.

I trust that these changes will not impact on our work with you. If you do have any queries or concerns please do not hesitate to contact me.

Regards,

Jackie Bligh